Frequently Asked Question
HOW TO HANG MY PIECE?
Your sign is like a beautiful painting, but even easier to hang 😎
You have 2 options:
- Wall Mounting Kit
- Hanging Kit
Alternatively, if you cannot mount or hang your sign we can offer you a stand option.
You have 2 options:
- Wall Mounting Kit
- Hanging Kit
Alternatively, if you cannot mount or hang your sign we can offer you a stand option.
HOW TO PLUG IT IN?
Plug your dimmer switch in between your LED neon and power supply. Then plug the power supply in and watch your wall come to life!
WHAT IS OUR LEAD TIME?
Every piece is 100% handmade, so we need some time to create them at the highest standard!
In general, it takes 11 to 14 days to produce and deliver your beautiful piece after payment. Depending on the demand, we also offer an express delivery option (7-10 business days) for an extra charge which can be selected at checkout.
If you need your sign for an event or a special date, please make sure to contact us at hello@lightupworlds.com, and we'll do our best to deliver the sign on time!
We offer free shipping worldwide.
If you need your sign for an event or a special date, please make sure to contact us at hello@lightupworlds.com, and we'll do our best to deliver the sign on time!
We offer free shipping worldwide.
HOW WILL MY NEON LOOK IN REAL LIFE?
Sometimes it is hard to imagine what your neon sign will look like in real life. Or perhaps you're not sure which color you'd like for your sign, you can't decide which will look best in your space. Don't worry, our designers will send you a mock up before we finalize your design, so you can make sure your sign is exactly what you want!
WHAT DOES THE WARRANTY COVER?
We offer a 2-year warranty with all our LED neon signs.
However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
Please contact us if you have any issues with your signs. We'll do our best to find the best solution for you!
However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
Please contact us if you have any issues with your signs. We'll do our best to find the best solution for you!
CAN I HANG MY PIECE OUTSIDE?
No, this neon is indoor only but we can make it outdoor compatible if you are wanting to hang your sign outdoors! Let us know via email at hello@lightupworlds.com once you’ve placed your order as your sign will need to be made differently with a special power supply. There may be additional charges, but our team will share this with you via email.
Please be aware that dimmers cannot be used on outdoor products and you should always protect your sign from extreme weather.
Outdoor signs should not be mounted on a metal structure to avoid exceeding maximum temperature.
Please be aware that dimmers cannot be used on outdoor products and you should always protect your sign from extreme weather.
Outdoor signs should not be mounted on a metal structure to avoid exceeding maximum temperature.
